White Duck Outdoors Reviews

Whiteduckoutdoors.com offers a range of outdoor gear with prices that reflect the quality and durability of their products. For instance, the 13' Regatta Bell Tent is priced at $770, while the larger 16.5' Avalon Bell Tent comes at $1,500. They also have the 12'x14' Alpha Wall Tent for $2,150. For those looking for accessories, the Ground Tarp is available for $70, and various canvas bags can be purchased, like the Filios Canvas Duffel Bag for $34. The site also features discounts, such as a Work Apron reduced from $29 to $19 and Diamond Shape Canvas Firewood Log Carriers from $35 to $23. Additionally, they offer a Green Package Protection for $1 and an Extend Shipping Protection Plan also for $1, ensuring that customers can safeguard their purchases.

Whiteduckoutdoors.com is renowned for its high-quality outdoor gear, with the Regatta Bell Tent being a standout as America's favorite bell tent due to its functionality, versatility, and affordability. The 13' Regatta Bell Tent and the 16.5' Avalon Bell Tent are among the bestsellers, appreciated for their performance and build quality. The site also offers a variety of new releases like the 14' Altimus Bell Tent and the Rover Scout Tent, catering to the latest in outdoor accommodation. Customers can benefit from services such as fast, free shipping, accidental damage protection, and 24/7 live chat support. Additionally, the White Duck Warranty and easy returns policy provide peace of mind, while the loyalty program rewards purchases and referrals, allowing customers to earn rewards and level up through VIP tiers.

Whiteduckoutdoors.com offers flexible payment methods to accommodate customers' preferences. Shoppers can choose to pay in full at checkout or opt for Shop Pay Installments, which allows splitting the purchase into four interest-free payments. The first installment is processed with the order, and the remaining three are automatically taken every two weeks. This installment plan is available for both online and in-store purchases, making it a convenient option for a range of budgets. It's important to note that this service is currently available only for customers who reside in the US, are over the age of 18, and pay in USD. This method ensures that customers can manage their finances effectively while enjoying the high-quality outdoor gear offered by White Duck Outdoors.

White Duck Outdoors offers a free returns policy. Customers can contact the customer service team within 15 days of receipt of the product to initiate a return or exchange. The process requires obtaining a Return Product Authorization (RPA) number or filling out a request form. Items must be in original packaging and unused. Shipping costs and restocking fees for returns due to customer error will be incurred by the customer. In the case of an error on White Duck Outdoors' part, they will cover these costs. Exchanges are processed similarly, with shipping costs and restocking fees being the customer's responsibility. Cancellations made on products paid for with a credit card incur a 5% cancellation fee, and cancellations after shipping are treated as returns, with associated costs to be paid by the customer. Products must be new and unused for refunds and exchanges, and a 15% restocking fee applies to non-defective returned products.

Regarding shipping, White Duck Outdoors provides free standard ground shipping to the US lower 48 states, with orders processed the same day if placed before 5 pm, and delivery expected within 3-5 business days. Expedited shipping options are available at an additional cost. International shipping is possible, but restrictions apply, and customers are responsible for duties and taxes upon delivery. Free shipping does not apply to Hawaii, Alaska, Canada, and international orders. Shipping costs may be deducted from the refund amount for returned items, which must be shipped prepaid freight. White Duck Outdoors is not responsible for lost, stolen, or missing packages marked as delivered by the shipping agent.